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Debit Card Frequently Asked Questions

U.S. Bank ReliaCard® FAQs (click here)
U.S. Bank ReliaCard® FAQs in Spanish (click here)

Click the above link for answers to basic debit card questions such as:

  • When will I receive my debit card?
  • Do I need a pin to use the card?
  • My card was lost/stolen so what do I do?
  • Can I manage my account with my smart phone?
  • And more common questions.

ReliaCard Resources (click here)

Click the above link for additional information regarding U.S. Bank’s ReliaCard.

Why is the Department issuing debit cards for unemployment insurance benefits?

In accordance with Alaska Statute 37.25.050, unemployment insurance benefits will be made by electronic funds transfer or electronic payment to an account.

Will everyone filing for UI benefits receive a debit card?

Individuals filing a new claim will have the option of receiving their benefits either through Direct Deposit or Debit Card.

Is there another way to receive my benefits?

If you do not wish to have a debit card and you have a checking or savings account, you may change the payment method to direct deposit. To sign up for direct deposit, login to, click on “Unemployment Insurance Benefits” to sign up for direct deposit. You may also use the VICTOR automated phone filing system to enroll (select option 3 from the main menu).

Can I still receive my UI benefits by check?

Checks are only available to individuals who live in areas without access to a U.S. Bank, Visa®, or Money Pass ATM. To find out if an ATM is available in your area, enter your zip code at any of the following links:

How do I sign up for a debit card?

If you want to sign up for a debit card, logon to click on “Unemployment Insurance Benefits” and choose debit card. You should receive your card and welcome packet from U.S. Bank within seven days. Funds will be added to your card on your next filing cycle.

What if I am signed up for direct deposit?

You will not be enrolled or receive a debit card if you are signed up for direct deposit. However, if you wish to change your direct deposit to debit card, logon to, click on “Unemployment Insurance Benefits” to sign up for direct deposit.

Does my debit card expire?

Your debit card is active for three years from the date it was issued. This means that if you should file and qualify for another new UI claim after your current benefit year ends, payments will continue to be deposited into your debit card account. If you file for benefits after the three year period, you will receive another card within 30 days of the previous card’s expiration date. You should keep your card until the expiration date, even if you do not plan on filing immediately for additional benefits.

Can I add funds to my debit card?

No, only the agency can load funds to your pre-paid debit card.

Can I request a second debit card for another individual such as a family member?

No. This card is specific to the recipient that has filed for and is eligible for UI benefits.

The ReliaCard is issued by U.S. Bank National Association pursuant to a license from Visa U.S.A. Inc. ©2023 U.S. Bank. Member FDIC.